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Social CRM: Ground Zero for Enterprise 2.0 in 2010

Posted by markf on Feb 4, 2010 9:11:24 AM

Dion Hinchcliffe in a recent article in ZDNet discusses - What if customers were often the best people to help other customers? That’s the basic premise of an emerging class of enterprise software usually referred to these days as “Social CRM” and which I covered in some detail late last year.


Full article - Social CRM

Tags: social_crm, dion_hinchcliffe


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